FAQs

Frequently Asked Questions

Everything you need to know about Chewthful™ treats, from simple ingredients to happy tails.

🌿 Product Basics
What makes Chewthful treats special?

We believe great treats start with simple ingredients. Our freeze-dried treats feature one carefully selected ingredient, with no fillers, grains, or artificial additives. Just real food and natural flavor your pet can enjoy.

What is freeze-drying?

Freeze-drying is a process that removes moisture from frozen ingredients under low pressure. It helps preserve the ingredient's natural flavor, texture, and nutritional qualities while creating a lightweight, shelf-stable treat.

What ingredients are in your treats?

Our current selection includes Freeze-Dried Wild-Caught Salmon and Freeze-Dried Whole Minnows. Each product contains just one ingredient, with no unnecessary extras.

Are your treats suitable for both dogs and cats?

Our salmon and minnow treats are intended for both dogs and cats. Serve them as occasional treats or meal toppers, and always choose pieces appropriate for your pet's size and chewing ability.

Where are your treats sourced and made?

Our current salmon and minnow treats feature wild-caught fish sourced from U.S. waters. They are freeze-dried and packaged in the United States.

🐾 Feeding & Usage
How should I serve the treats?

Serve straight from the bag as a treat, or break into smaller pieces for easy portioning. Always supervise your pet while feeding.

Can I use them as meal toppers?

Absolutely! Crumble a small amount over your pet's regular food to add extra flavor and variety.

How many treats can I give per day?

Treats should generally make up no more than 10% of your pet's daily calorie intake. Adjust portions based on your pet's size, age, activity level, and dietary needs. Always provide fresh drinking water.

Are these treats suitable for puppies and kittens?

Our treats may be offered to puppies and kittens that are eating solid food, provided the pieces are appropriately sized and the ingredients are suitable for their individual needs. Introduce new foods gradually and consult your veterinarian if unsure.

What if my pet has food allergies?

Our single-ingredient recipes make it easy to identify what you're feeding your pet. However, pets with known fish allergies should avoid our fish-based treats. If your pet has food sensitivities, consult your veterinarian before introducing a new treat.

📦 Storage & Shelf Life
How should I store the treats?

Store in a cool, dry place away from direct sunlight and moisture. Reseal the package tightly after each use.

Do they need refrigeration?

Unopened and properly stored dry treats generally do not require refrigeration. Always follow the storage instructions printed on the package.

How long do they last after opening?

For the best freshness, keep the bag tightly sealed and follow any after-opening guidance on the package. Always check the printed best-by date. If you notice unusual odors, moisture, or discoloration, discontinue use.

🌱 Brand & Quality
Are your treats made in the USA?

Yes. Our current salmon and minnow treats are made in the United States using wild-caught fish sourced from U.S. waters.

How do you approach product quality?

We work with U.S.-based manufacturing partners and prioritize ingredient quality, responsible sourcing, and careful production practices. We're committed to maintaining high standards as our product line grows.

What about your packaging?

Our packaging is made with recyclable materials. Recycling availability may vary depending on local facilities and packaging components. Please check local recycling guidelines before disposal.

🚚 Orders & Shipping
Where do you ship?

We currently ship within the United States. International shipping is not available at this time.

How long does shipping take?

Orders are typically processed within 1–2 business days, excluding weekends and holidays. Standard delivery usually takes 3–7 business days after shipment, depending on your location and carrier conditions.

Do you offer free shipping?

Yes! We offer FREE standard shipping on U.S. orders of $25 or more. Shipping rates for orders below $25 are calculated at checkout.

What is your return or refund policy?

We offer a 30-Day Happiness Guarantee for eligible purchases made directly from our website. If your pet doesn't enjoy a product, first-time purchases of that product may qualify for a one-time satisfaction refund, limited to one claim per product per household. Opened treats do not need to be returned. Damaged, defective, or incorrect items are handled separately. Please see our Shipping & Returns Policy for full details.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your delivery.

Still Have Questions?

We're always happy to help. Email us at info@chewthfulpets.com.